Mobile Policy

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Effective Date: May 24, 2025
Last Updated: May 24, 2025

ResolvePoints.com (“ResolvePoints,” “we,” “our,” or “us”) values your privacy and is committed to the secure and responsible handling of all mobile communications and data. This Mobile Privacy Policy outlines how we manage information collected through mobile communication channels, including but not limited to SMS messages, mobile forms, and phone-based inquiries.

By interacting with ResolvePoints.com through mobile devices, including subscribing to text alerts or contacting us via phone, you agree to the terms described below.

1. Scope of Mobile Data Practices

This Mobile Privacy Policy applies to all mobile interactions between you and ResolvePoints.com, including:

  • Text message alerts or updates,

  • Mobile form submissions,

  • Voice calls to our service line,

  • Responses to mobile campaigns or outreach.

This policy supplements our general Privacy Policy and should be read in conjunction with it.

2. Consent to Receive Mobile Communications

By voluntarily submitting your mobile number to ResolvePoints.com through a form or communication channel, you are providing express consent to receive messages for the purposes of:

  • Legal informational updates,

  • Status notifications regarding your inquiries or submissions,

  • Customer service responses.

We do not send promotional or marketing texts without your prior opt-in. All messaging is strictly service-oriented and compliant with applicable telecommunications and privacy regulations.

3. Message Frequency and Content

The frequency of text messages is limited to ensure your convenience and minimize disruption. Users can expect:

  • A maximum of five (5) text messages per month,

  • Content that is strictly informational or related to your inquiry,

  • No unsolicited advertising messages.

Each message will clearly identify ResolvePoints.com as the sender and may include relevant contact details.

4. Standard Message and Data Rates

Standard message and data rates may apply depending on your wireless carrier plan. ResolvePoints.com is not responsible for any costs incurred due to text messaging or data usage. Please consult your mobile carrier for more information about your plan’s terms and fees.

5. Opt-Out Instructions

You have the right to withdraw consent and discontinue mobile communications at any time. To stop receiving messages from us, simply reply with any of the following keywords:

  • STOP

  • QUIT

  • END

  • CANCEL

  • UNSUBSCRIBE

Once your opt-out request is processed, you will receive a confirmation message and no further messages will be sent unless you re-subscribe.

6. Support and Assistance

If you experience issues with our mobile services or need additional assistance, you may:

  • Text HELP for automated support instructions;

  • Email us at info@resolvepoints.com;

  • Call us at (866) 963-7634 during standard business hours.

We strive to respond to support requests in a timely and respectful manner.

7. Protection of Mobile Information

ResolvePoints.com maintains strict security protocols to protect mobile-related Personal Information. This includes:

  • Limiting access to authorized personnel,

  • Encrypting mobile data transmissions,

  • Auditing mobile form entries to ensure secure data flow.

We take every precaution to protect your information from loss, misuse, or unauthorized access.

8. No Sale or Sharing of Mobile Data

ResolvePoints.com does not sell, rent, or share mobile information with any third parties or affiliates for marketing or promotional purposes. We also do not imply or transfer opt-in permissions to any other company or platform.

Statement for clarity:

“No mobile information will be shared or sold to third parties/affiliates for marketing/promotional purposes. We do not express or imply to other companies or firms that you have given subscriber opt-in permission to someone other than ResolvePoints.com.”

9. Data Accuracy and User Responsibility

Users are responsible for providing accurate mobile numbers. If your number changes or is deactivated, it is your responsibility to notify us to prevent misdelivery of sensitive content. We are not liable for privacy breaches resulting from outdated or incorrectly provided mobile contact information.

10. Retention of Mobile Data

Mobile-related data is retained only as long as necessary to:

  • Fulfill service-related communications,

  • Comply with legal obligations,

  • Respond to your inquiries.

Afterward, data is securely deleted or anonymized in accordance with our general data retention policy.

11. Mobile Data for Legal Inquiries

If you use your mobile device to request legal assistance or send legal-related questions, your submissions will be treated with strict confidentiality. No attorney-client relationship is created unless specifically agreed upon with legal professionals, but we treat such mobile interactions with professional discretion.

12. Changes to This Mobile Privacy Policy

ResolvePoints.com reserves the right to modify or update this Mobile Privacy Policy at any time. If changes are made, the updated policy will be published on this page with the “Last Updated” date revised. You are encouraged to review this policy periodically to stay informed.

Contact Us

If you have any questions about this Mobile Privacy Policy or your mobile data rights, please contact:

ResolvePoints.com
📧 Email: info@resolvepoints.com
📞 Phone: (866) 963-7634
🌐 Website: https://www.resolvepoints.com